![]() Pro Tip: Contacts can have multiple Labels applied to them! Flag time-sensitive or important communications using Labels such as Urgent, To Do Today, Awaiting Reply, Quote Request or Complaint. There’s nothing more confusing to a customer than receiving an irrelevant message at the wrong time in the sales funnel – and Labels help you avoid that. Manage customer conversations effectively by using labels to track where your contact is in the sales funnel, such as Lead, Sales call or Follow up. Track customers through your sales funnel. This can be a useful way to check up on pending payments, for example. Sort your chats by label to see an at-a-glance overview of the customers you are in contact with. What can I do with WhatsApp Business Labels?Įasily stay on top of messages. It’s easy to be overwhelmed if you take a granular approach from the get go. Pro Tip: Less is more! Start with a smaller amount of labels and check in regularly to see whether you need to add more. You can also add completely new labels, and you can store and manage up to 20 WhatsApp Business labels at any one time. Pro Tip: Try using colours that make sense to you, such as red for high priority or green for complete. Change the name, add emojis and edit the colour of the labels so that you can see at a glance which label a chat falls under. You can delete labels that don’t apply to your business or edit them to suit you. (□ an example of a YourBusinessNumber user's custom labels)
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